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Our
Service Policy
: No Cure, No Charge For Chip Level Servicing of Laptops : call 9037730723 / 9447077370 |
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Service GuideThe biggest challenge to servicing a laptop, unlike as in a desktop, is it's disassembly and reassembly processes. The actual repair itself will take a fraction of the total service time.Most laptops allow easy access to the hard disk, RAM and expansion card, so a user can themselves perform related tasks like changing the RAM or hard disk or expansion card without any assistance. The underside of the laptop usually contains the access bays to these devices and all that the user has to do is remove a couple of screws. For safety, it is best to unplug the power cord and remove the battery before proceeding with the actual removal of the device. Unfortunately and inexplicably, most laptop manufacturers do not provide the disassemby guide along with the laptop. An adventurous user will have to hunt down this information from the manufacturer's website. And sometimes even then the guide will prove elusive. The disassembly/reassembly process is almost like piecing a jigsaw, and adventurous users will find this a real challenge. It is best to take up the challenge after the warranty period, since the activity will void any warranty. We have accumulated a few links that offer information on disassembing laptops. These are provided next : 1. http://www.laptoprepair101.com 2. http://repair4laptop.org/notebook.html 3. http://www.laptopvideo2go.com 4. http://www.insidemylaptop.com/ 5. http://www.Youtube.com/ is an excellent place to find videos for different laptop repair techniques. You can search for "laptop repair" to get the videos. Besides videos about the basic tasks of disassembly, videos covering more advanced topics like chip-level repairs and data recovery from hard disks are also available. A must visit for everyone. Besides these links, every manufacturer's site also has a section offering service manuals (though they need not include the latest products). Professional HelpIf you ever have to seek professional help to rescue the device, here are a few points to remember :1. Take along the power adapter and carrybag with the laptop. The adapter is needed to discount itself from the suspect list. The carrybag will ensure that the laptop will be stored properly at the tech shop. 2. If there were driver CDs that came with the laptop, take this along too. 3. If your data is important, ensure that the hard disk(s) is (are) returned by the technician. We as a policy entrust the hard disk(s) to the customer while the laptop is being serviced. This may seem overzealous, but in the event of some catastrophe, it is easier to replace the laptop, but the data may be priceless. 4. If parts have been replaced, request for return of the old ones. Replaced keyboards, motherboards, LCD screens etc are all valuable. Spare dealers will pay for these materials. We as a policy return replaced parts to customers. 5. Much as we would have preferred to not mention this, we feel compelled to raise this bogey due to the widespread nature of this practice. Unscrupulous service centers are known to replace defective parts for good ones or take them out entirely from laptops brought to them for repair. It may be disturbing to note that some authorised service providers also indulge in this behaviour. The only way to combat this practice is to be vigilant. The following steps will help : A. Request service center to return all removables - RAM, HDD, wireless card etc - before leaving the laptop. It would also be appropriate to note down the serial numbers of the adapter and battery. It would not be extreme in cases where the laptop doesn't power up, to mark the LCD with a marker, and also inform the center to not reassemble the laptop without seeking the customer's permission (see point c for more). B. On receiving the laptop after repair, tally serial numbers. Check all over the laptop for missing screws, glue marks, misaligned ports or sockets, gaping areas between covers etc.. Open the laptop right there, and power up and verify proper function. C. In some cases where the laptop is condemned as unservicable (usually if the laptop will not power up), and the service center offers to buy the laptop at scrap rate, be doubly alert. In such scenarios, if the center offers prior information about the irrepairability, it is best to insist that the laptop not be put together. This allows the user to really see the state of the innards, and also saves the center the effort of putting the laptop together, and if a second opinion is needed the disassembly process can be avoided (all win!). If the laptop is already reassembled, you can still verify it's external condition, as in step b. We do not condone this behaviour and back our service with the Integrity Clause. |